Compliants

To make a complaint please contact us:
Telephone: 07587458292
Email: Maxutilityservicesltd@outlook.com

•Your complaint will be passed to Our account manager.
•Our account manager will immediately send you a standard complaint letter and/or e-mail detailing the complaints process.
•Our account manager will be in touch within 3 working days of you making the complaint and will aim to resolve your complaint within 7 working days.
•All of the details of your complaint will be recorded for future reference.
•As part of resolving your complaint, we’ll give you an explanation of what went wrong, fix the problem and offer an apology.
•If our account manager is unable to resolve the complaint within the 7 working day window, or if you are unhappy with the progress we’re making in resolving your complaint then your complaint will be escalated to senior manager. He will discuss everything with our account manager to get an overview of the complaint and will then give you a call to discuss to try and reach a resolution.